PointsPay is a payment method which enables members of participating loyalty programs to make payments on participating online shops using their loyalty points or miles. Members of Miles & More | Swiss are able to use PointsPay.

  • Browse and shops as usual in any participating online shop.
  • Choose PointsPay as your payment method when finalizing your order. You may see either the PointsPay logo or a co-branded logo containing both the PointsPay and Miles & More logos on the checkout page of the online shop.
  • You will then be re-directed to the PointsPay website. You must log in with your Miles & More | SWISS account credentials, or create a PointsPay account, and choose whether to pay with miles only, miles+cash, or cash only. Whenever you spend any cash, you will earn miles on the cash component.
  • You then simply confirm your transaction. You will then be returned to the online shop.

PointsPay is accepted at participating online shops. You can find the list here for Miles & More | SWISS.

Yes, if you do not have sufficient miles in your Miles & More account you can opt to pay part of the amount in cash using your payment card and part of the amount using your miles. Or you can pay entirely with your payment card. You will earn miles on any cash component that you spend.

Yes. You can earn miles within PointsPay when making part or all of your purchase using your payment card. The number of miles that you will earn via PointsPay will be clearly indicated. The rate of earning miles will vary from one online merchant to another, as it depends on the particular commercial arrangements with each merchant.

The number of miles required for your purchase will be clearly displayed on the checkout page within PointsPay.

If you require a refund, you must contact the online shop from where you made the purchase. Once the online shop issues the refund, your Miles & More account will be credited with miles. If you also paid for part of the purchase within PointsPay using your payment card, this will also be refunded with cash as appropriate.

Please note that the online shop merchant may deduct any applicable service fee at the time of refund. This is at their discretion and the remainder amount is refunded into your Miles & More | SWISS account, and payment card if appropriate.

You should receive the refund into your card/account within 2 to 7 business days from the date of the refund being executed by the respective online shop.

Please write an e-mail to support@pointspay.com and share the details of your issue, ideally including screenshot(s) with the email message. Please also include details of the online shop, the payment amount, your Miles & account no., and any other relevant details.

If you have forgotten your password, you can reset it. For further assistance related to any login issue, please write an e-mail to support@pointspay.com and shares the details of your issue.